Thank you for purchasing our products in the Rubio Monocoat Store.
In order to be eligible for a refund, you have to return the product within 7 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.
After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement. Only the goods value will be refunded not the delivery charge.
If the product is damaged in any way, or you have initiated the return after 7 calendar days have passed, you will not be eligible for a refund.
If a product was damaged during delivery or through our courier services, we will replace the product within 7 days.
If anything is unclear or you have more questions feel free to contact our customer support team.
Please have the products returned to us:
Rubio Monocoat UK, 7A Vanguard Way, Battlefield Enterprise Park, Shrewsbury, SY1 3TG